Returns Policy

Our top goal is to provide the highest quality service and customer satisfaction offering the best value of recycled and refurbished mobile phone handsets.

If, as a customer, you are ever unhappy, please contact us before leaving negative feedback. We are a family business and customer satisfaction, and positive feedback, is our top priority.

This policy is to protect you and to ensure there is no confusion about our practises and operations.

A quick note about handset Grading:

It is important to remember that our mobile phones are previously loved (or used) and therefore are not new. While all of our phones are tested prior to shipment, things can go wrong and these phones will rarely actually look quite as nice as a new phone. In particular, Grade C phones can look quite abused from the outside, but they have been tested and work for calls and other functions. While they might look a bit rough they are fully functioning and represent great value.

We urge you to have a look at our page about handset grading and if you have any questions before making a bid or purchase, please contact us. We may be able to provide photos or other information for you.

Mobile Phones by Buy-it-Now

Our Buy-it-Now phones are often part of multiple item listings and as such we are not able to include photos of the actual phone you will receive. If you have any questions please contact us before buying as we may be able to help you with additional details or even a photo or two.

These phones are covered by both our 14 day warranty against defect and our “no-Quibble” satisfaction warranty.

Please check it is functioning correctly within 3 working days of receipt. Any transit damage or visible faults must be reported within this time frame for a replacement or refund. If your phone arrived damaged or inoperable we will replace the phone or provide a full refund including the postage.

You can still return your item at your own cost (if you are simply unhappy with it) within the first 14 days of you receiving it. All items must be returned unused in their original packaging, with full box & its contents (e.g. phone, battery, charger & adaptors, pc cable, leather case/pouch, user manuals, CD software, interior packing case, box, memory card, etc) and in a resalable condition.

All returns must be pre-authorised. Please contact us via eBay email with the reason for your return. We will then email you a return address to send the item back. This is to help us to track the returns and apply the credits to the correct purchase (ie: yours).

All returns must be received to us within 7 days of us authorising a return for the item.

Please note that if the returned goods are not in the same condition as they were sent out then a reduction in value will need to be applied to the returned item. We will calculate this by looking at what the item can be resold for and inform you via email.

We strongly advise you to return the phone via recorded delivery. If the phone is worth more than £50 please send by Special Delivery. If in the unlikely event the phone is lost or damaged in transit we cannot issue a refund or replacement.

Please ensure the phone is packaged properly for the return post and please include a note with the ebay number and your ebay ID.

The Customer will bear the cost of returning the item and we do not accept or cannot be held liable for lost or damaged items whilst in transit to us.

Handsets that have been returned to us under the 14 day defect warranty will undergo a full diagnostic test prior to any decision being made for refunds/replacements.

If you return an item not found to be faulty we will contact you to arrange redelivery. We may in some instances, at our discretion, issue a refund for the original price excluding shipping.

If the item is found to be faulty and we cannot replace the phone a refund will be issued for the full original amount paid including shipping and will be made via the original payment method.

Items lost in outward transit will be reimbursed after 14 working days for the UK and 30 working days for the rest of the world.

SIMs

We offer a 14 day warranty on SIMs if the package has NOT been opened. The seal must remain in- tact and the packaging un-opened.

All returns must be pre-authorised. Please contact us via eBay email with the reason for your return. We will than email you a return address to send the item back. This is to help us to track the returns and apply the credits to the correct purchase (ie: yours).

All returns must be received to us within 7 days of us authorising a return for the item.

Please ensure the SIM is packaged properly for the return post and please include a note with the ebay number and your ebay ID.

The Customer will bear the cost of returning the item and we do not accept or cannot be held liable for lost or damaged items whilst in transit to us.

Other accessories

We offer a 14 day warranty against defect and inoperability. Most accessories that we sell are new, although some older chargers may be used – all are operational prior to shipping.

All returns must be pre authorised. Please contact us via eBay email with the reason for your return. We will than email you a return address to send the item back to. This is to help us to track the returns and apply the credits to the correct purchase (ie: yours).

All returns must be received to us within 7 days of us authorising a return for the item.

Please ensure the phone packaged properly for the return post and please include a note with the ebay number and your ebay ID.

The Customer will bear the cost of returning the item and we do not accept and cannot be held liable for lost or damaged items whilst in transit to us.

Upon receipt the item will be tested for operability. If it is deemed to be operational we will contact the customer by email to make arrangements for return to the customer.

Refunds will be made by the same method of payment as used in the original purchase.

Items lost in outward transit will be reimbursed after 14 working days for the UK and 30 working days for the rest of the world.