We have put together some of the most Frequently Asked Questions by our customers. If you still need help please dont hesitate to contact us.

Who do I contact if I am having any issues?

If you are experiencing ANY problems please contact us first via Email or by Phone. PLEASE DO NOT USE THE EBAY RETURNS PROCESS.

Phone: 01962600801

Email: care@mobilegenius.co.uk

My battery doesnt seem to be charging?

Pleaese charge your phone for at least 24 hours before turning the device on. Sometimes a battery just takes a good charge before it reactivates itself.

What SIM does my new device need?

Please check our handy SIM Size Guide this is included in your package with your new device. If not please just drop us an email and we will let you know which SIM you need and how to insert it: care@mobilegenius.co.uk